Returns and Exchanges
At Wear LVAD, we want you to feel comfortable and confident with your purchase. We understand that sometimes the size may not be right, or a product may not work as expected.
Return and exchange requests may be submitted within 30 days of the original purchase date.
Before sending anything back, please submit a request through our return portal so our team can provide you with return authorization and the correct instructions.
Start your return or exchange here: [REDO]
Need a Different Size?
Choosing the right size can sometimes be difficult, especially when purchasing online.
To request a size exchange, please begin the process through our return portal. Once your request is approved, carefully package the original item and send it back to us.
Customers are responsible for the cost of shipping the original item back to Wear LVAD. After we receive and inspect the item, we will send the approved replacement at no additional shipping cost within the United States.
The item must be unworn, unused, undamaged, and returned with its original tags and packaging.
Other Exchanges
For any exchange that is not related to sizing, please submit your request through our return portal.
Once we receive your item, our team will inspect it and contact you regarding the replacement.
Replacement products are subject to availability. If the requested item is unavailable, we will contact you to discuss the available options.
Returns
We understand that a product may not always be the right fit for your needs.
To request a return, please start the process through our return portal. Package the item carefully and send it back using the instructions provided by our team.
Returned products must be:
- New and unused
- Unworn and unwashed
- Free from stains, odors, damage, or alterations
- Returned with all original tags and packaging
Once your return arrives, our team will inspect the item before approving a refund. Products that have been worn, used, washed, damaged, or returned in an unsuitable condition will not qualify for a refund.
Refunds
Approved refunds will include the price paid for the product and any applicable sales tax.
Original shipping charges are non-refundable. A cleaning, handling, or restocking fee may also be deducted from the refund when applicable.
Refunds will be issued to the original payment method after the returned item has been received and approved.
Please allow several business days for your bank or payment provider to process the refund after it has been issued.
International Orders
International orders are eligible for exchange only.
Refunds are not available for international purchases.
Customers are responsible for all costs connected with an international exchange, including:
- Return shipping
- Replacement shipping
- Customs duties
- Taxes
- Carrier charges
- Other international processing fees
We recommend contacting our customer support team before sending an international item back.
Help Us Keep This Policy Fair
Our return and exchange policy is designed to help customers who genuinely need a different size, replacement, or return.
Please avoid ordering several sizes of the same or similar product with the intention of returning most of them. Orders containing more than two sizes of the same or similar item may be reviewed before approval.
If you are unsure about sizing, fit, equipment access, or product compatibility, please contact our customer support team before placing your order. We will be happy to help you choose the most suitable option.
When this policy is repeatedly misused, Wear LVAD reserves the right to refuse a return or exchange or apply reasonable return, cleaning, handling, or restocking fees.
Health and Product Care
The health and well-being of our customers and community are extremely important to us.
Returned items are carefully handled and inspected before they are accepted. For hygiene and safety reasons, worn, washed, used, stained, or damaged products cannot be returned or exchanged.
This helps us make sure that every Wear LVAD customer receives a product that meets our quality and cleanliness standards.
Need Help?
Questions about sizing or your return request can be sent to:
Email: care@wearlvad.com
Return Portal: REDO
Our team will be glad to guide you through the process.