Privacy Policy

Wear LVAD, we understand that your personal information matters. We want you to feel confident when shopping with us, contacting our team, or signing up for our emails and text messages.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.

Information We Collect

We collect information that you choose to share with us.

This may happen when you:

  • Place an order
  • Fill out a form
  • Contact us by email
  • Sign up for our newsletter
  • Subscribe to text messages
  • Leave a review or comment
  • Contact customer support

The information you provide may include your name, email address, phone number, shipping address, billing details, order information, and any message you send to us.

Our website may also collect basic information automatically through cookies, such as the device you are using, your browser, your IP address, and the pages you visit.

How We Use Your Information

We use your information to provide a better experience and to help us serve you properly.

This may include using your information to:

  • Process and deliver your order
  • Send order and shipping updates
  • Respond to your questions
  • Provide customer support
  • Improve our website and products
  • Share new products, offers, or promotions
  • Prevent fraud and protect our website
  • Meet legal or business requirements

We do not sell or rent your personal information.

Sharing Your Information

Sometimes we need help from trusted service providers to run our business.

We may share limited information with companies that help us with:

  • Payment processing
  • Shipping and delivery
  • Website hosting
  • Email marketing
  • SMS marketing
  • Customer support
  • Website analytics
  • Fraud prevention

These companies may only use your information to complete the services they provide for Wear LVAD.

We may also share information if we are legally required to do so or if it is necessary to protect our customers, our business, or our rights.

Cookies

Our website may use cookies to remember your preferences, understand how visitors use our website, and improve your shopping experience.

Cookies may also help us show you relevant products or promotions.

You can turn cookies off in your browser settings. However, some parts of the website may not work properly without them.

Email Marketing

When you sign up for our emails, we may contact you about:

  • New products
  • Special offers
  • Promotions
  • Wear LVAD updates
  • Changes to our policies

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails.

You may also contact us directly and ask to be removed from our email list.

Contact and Lead Information

When you submit your contact information through our website, advertisements, forms, or social media, we may use it to contact you about Wear LVAD products, services, offers, or support requests.

We will only use this information for legitimate business purposes and in line with this Privacy Policy.

Your Rights and Choices

You have the right to ask us about the personal information we hold about you.

You may contact us to:

  • Ask what information we have
  • Correct inaccurate information
  • Update your information
  • Request that we delete your information
  • Ask us to stop using your information for marketing
  • Raise a concern about how your information is being handled

Some information may need to be kept for legal, tax, payment, or order-record purposes.

SMS Marketing Policy

Wear LVAD may send text messages to customers who choose to subscribe.

By providing your phone number and agreeing to receive text messages, you consent to receive recurring messages from Wear LVAD.

These messages may include:

  • Product announcements
  • Sales and promotions
  • Special offers
  • Event information
  • Order updates
  • Other Wear LVAD news

You do not have to sign up for text messages to make a purchase.

How We Use Your Phone Number

We use your phone number only for the messages and services you have agreed to receive.

We do not sell or rent your phone number.

We may use a trusted third-party platform, such as Klaviyo or another messaging provider, to send text messages on our behalf.

How to Stop SMS Messages

You can unsubscribe from text messages at any time.

Reply:

STOP

to any Wear LVAD marketing text message.

You may receive one final message confirming that you have been unsubscribed.

For help, reply:

HELP

You may also contact our support team at:

Unsubscribing from text messages will not automatically unsubscribe you from emails. You will need to unsubscribe from each communication method separately.

Message Frequency and Charges

The number of messages you receive may vary depending on promotions, product launches, and your interaction with Wear LVAD.

Standard message and data rates may apply based on your mobile carrier and phone plan.

Wear LVAD is not responsible for any fees charged by your mobile carrier.

Protecting Your Information

We take reasonable steps to protect your personal information and keep it secure.

However, no website, payment system, or online storage method can guarantee complete security.

We encourage you to use secure passwords and avoid sharing sensitive information through unsecured communication methods.

Changes to This Policy

We may update this Privacy Policy from time to time as our business, website, or services change.

Any updates will be posted on this page.

We encourage you to review this Privacy Policy occasionally so you understand how your information is being handled.

Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact us.